Terms and Conditions

The Skin Renewal Loyalty Programme is operated by Skin Renewal Pty (Ltd) – 0861 BOTOX SA (0861 26869 72)

  • Membership eligibility and fee: You have to be a patient of Skin Renewal, to be eligible for membership. Membership is contingent on the terms and conditions. There is no enrolment fee for this programme. You may maintain only one account. Points and accounts are not transferable.
  • Points: Accumulated points indicate your tier status and determine the percentage amount accrued from a transaction. Points have no fixed or ascertainable cash value until presented for redemption in accordance with the terms and conditions of this programme. Members have no ownership interest in accrued points and accrued points do not constitute property of the members. Use of the word "earn" in marketing materials in relation to the Skin Renewal Loyalty Programme points shall mean "collect" and shall not infer that the points have any value until they are presented for redemption.
  • Each point is valid at R1, and can only be redeemed from Pearl tier status. Accumulated points can be redeemed for products, services or gift vouchers.
  • Points are earned on each transaction in a Skin Renewal Branch or through our Online Store. The percentage earned on purchases differs on each tier as such the Rand value earned increases the higher the tier you are on.
  • Points are updated to your Skin Renewal Loyalty Programme account after the conclusion of each transaction.
  • Member tiers, and benefits will be determined based on the following conditions:
  • Date of joining the programme, and subsequent spend for the next 12 months. Should your spend exceed the top level of your tier, you will be upgraded to the next level tier. The inception of the 12 month period will commence once again, on the new tier.
  • Redemption of benefits may only commence from the Pearl tier at which stage 250 points equating to R250 will have been accrued.
  • Your reviewed tier status, is valid for the following 12 months, unless your spend allows for an upgrade during the 12 month period.
  • Should spend decrease and at the 12 month review not be in line with the current tier, you will move down to the tier below.
  • Your reviewed tier status, is valid for the next anniversary year unless your spend allows for an upgrade again.
  • Loyalty Programme members will receive an email notification each time they earn or redeem SkinBucks.
  • Loyalty Programme members will receive an email notification when their tier changes.
  • SkinBucks statements will be sent out once every 3 months.
  • Upgrade to Pearl
    A Loyalty member upgrades from Jade to Pearl status once R25 000 is spent, during the course of the anniversary year of joining the Programme. If a member spends this amount at the initial visit they will automatically be upgraded to Pearl tier before their next visit. If an excess of R25 000 was spent during your anniversary year the member will retain Pearl status and relevant benefits will apply for the anniversary year.
  • Upgrade to Diamond
    A Loyalty member upgrades from Pearl to Diamond status once R50 000 is spent, during the course of the anniversary year of joining the Programme. If a member spends this amount at the initial visit they will automatically be upgraded to Diamond tier before their next visit. If an excess of R50 000 was spent during your anniversary year the member will retain Diamond status and relevant benefits will apply for the next anniversary year.
  • Programme Availability: Skin Renewal reserves the right to restrict, suspend, discontinue or cancel the Skin Renewal Loyalty Rewards Programme at management's exclusive discretion. Skin Renewal will make every reasonable effort to provide advance notice of its action(s) to all active members. Skin Renewal accepts no responsibility should any active member(s) not receive advance notice of its intention to restrict, suspend, discontinue or cancel the Skin Renewal Loyalty Rewards Programme.
  • Skin Renewal Loyalty Points are non-transferable: Membership is non-transferable. The account holder is prohibited from transferring their membership to any other person for the purpose of receiving the benefits of another customer’s purchases. The account holder is also prohibited from transferring in any way whatsoever the benefit of redeeming points accumulated on the account. Only the registered account holder may redeem points as earned.
  • Membership Cancellation: Skin Renewal reserves the right to cancel any membership in the Skin Renewal Loyalty Programme and revoke any and all unredeemed points collected by any member(s) for reasons that include, but are not limited to 1) violation of any or all of these Terms and Conditions; 2) misrepresentation of any information or any misuse of this Skin Renewal Loyalty Programme; 3) violation of any national law or regulation in connection with the use of membership privileges; 4) failure to pay for purchases; 5) payment of any kind is returned for insufficient funds or is invalid for any reason; 6) a debit or credit card payment is contested for any reason and payment stopped; 7) commission of fraud or abuse involving any portion of this Programme; 8) more than one active account per member; or 9) action, in any other way, to the detriment of the Skin Renewal Loyalty Programme or any of its alliances; all as may be determined by Skin Renewal in its sole discretion.
  • Changes in terms and conditions: Skin Renewal reserves the right to make any changes to the programme (whether material or otherwise), including the way (s) in which points are earned and redeemed and the eligible items, the expiry of accrued points, the limits, to modify or cancel the terms and conditions (including the number of points issued), regulations, benefits, conditions of participation, rewards and reward levels in whole or part at any time, even though changes may affect the value of points or rewards already accumulated; all as may be determined by Skin Renewal in its sole discretion. You will be bound by any such changes.
  • Notice of Changes: Any such changes will be shown in these Terms and Conditions on the Skin Renewal website and will be effective immediately unless stated otherwise. A notice that a change has been made will be placed on the website for a reasonable period of time. Any changes to any printed version of the Terms and Conditions will be contained in the next reprinting of that printed version. Skin Renewal will attempt to notify active members regarding major programme changes, but will not be liable for failure to do so, and all members will nevertheless be bound. An active member is defined as any member having point activity (accrual or redemption) within the last 12 months. Neither the Programme nor any benefit offered by the programme creates, constitutes or gives rise to any legal or contractual rights by members against Skin Renewal.
  • Communications not received: Skin Renewal is not liable for loss of misdirected correspondence, requests, or gift vouchers that may be incomplete, illegal, delayed, lost or stolen.
  • No Guarantees on Products and Treatments: Skin Renewal, its parent, affiliates and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to items of products and treatments, and shall not be liable for any loss, expense (including without limitation, any legal fees), accident or inconvenience that may arise in connection with the use of such items and/or treatments or as a result of any defect or failure of such items and/or treatments.
  • Restricted by Law: This programme or participation therein, is not valid and/or the awarding of the Skin Renewal programme points and/or the granting of rewards is void where prohibited or restricted by law.
  • Programme Violations: Programme violations, fraud or abuse in relation to points or Reward usage is subject to appropriate administrative and/or legal action by appropriate governmental authorities and by Skin Renewal, including, without limitation, the forfeiture of all point transfers, rewards, vouchers, treatments, or products issued pursuant to point redemptions and any accrued points in your account, as well as cancellation of the account and your future participation in the programme.
  • Programme Interpretation: Interpretations of programme Terms & Conditions shall be at the sole discretion of Skin Renewal. Skin Renewal reserves the right to add, modify, delete or otherwise change these Terms and Conditions or any rules related to the programme at its sole discretion, with or without notice.
  • No Points awarded retroactively: Points will only be awarded from the date of enrolment into the programme going forward.
  • Revocation of points accrued on refunds: Points obtained on purchases that have been refunded will be revoked.
Sharon Izak Elaine
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